FAQ

Have a question before you set sail? Find answers about our products, shipping and upcoming digital downloads below.

What can I shop at Cruise Addict Store?

Explore cruise-inspired apparel, drinkware, hats, accessories and travel essentials. We’re also preparing digital planners, packing checklists and guides to help you organize your next adventure.

Are your products physical or digital?

Our current merchandise consists of physical products shipped to your address. Our upcoming digital collection will include downloadable resources.

Digital listings will be clearly labeled “Digital Download” and will not include a physical item.

How do I choose the right size or phone case?

Check the size chart, measurements and available options on the product page before ordering. For phone cases, confirm your exact phone model and the compatibility listed.

Need help? Contact us before placing your order.

When will my order arrive?

Our merchandise is made to order, so please allow time for production before shipping. Production and delivery estimates vary by product and destination.

Review our Shipping Policy and any estimates shown at checkout. If you’re shopping for an upcoming cruise, order early and allow extra time before departure.

Do you ship to my location?

Shipping availability and rates depend on your delivery address and the items in your cart. Enter your address at checkout to see the available options.

If no shipping option appears, contact us for assistance.

Will all my items arrive together?

Not necessarily. Items may be produced at different facilities and arrive in separate packages. Tracking details will be provided as shipments become available.

How do I track my order?

When your order ships, you’ll receive an email with tracking information. If you cannot find it, check your spam or promotions folder, or contact us with your order number.

Can I return or exchange an item?

Please review our Returns & Refunds Policy before purchasing, especially when selecting sizes and product variants.

If an item arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos so we can review the issue.

What digital products are coming?

We’re developing cruise planners, packing checklists and travel guides designed to make trip preparation easier.

Each listing will explain exactly what’s included, the language, file format and whether the resource is printable, fillable or editable.

Join our email list for launch updates.

How will digital downloads work?

When the digital collection launches, each product page will explain how and when you receive your files after purchase. Digital products will not require physical shipping.

Use an email address you can access at checkout, and contact us if you need help receiving your purchase.

Will digital products work on my phone or tablet?

Compatibility will depend on the file format and the apps you use. Check the product description before purchasing.

A printable PDF is not necessarily fillable or editable. Any editing features or software requirements will be stated in the listing.

Will digital purchases be refundable?

Please check the digital product’s listing and our Refund Policy for the terms that apply before purchasing.

If you receive the wrong file or experience an access problem, contact us so we can help.

Can I book tours or cruises through this website?

Our “Plan Your Next Adventure” section links to external tour and cruise-planning websites. Reservations and payments are handled through those providers, whose terms, availability and cancellation policies apply.

For a booking question, contact the provider shown on your reservation confirmation.

How can I contact you?

Email info@cruiseaddictstore.com or use our Contact page. For an existing order, include your order number and a brief description of what you need.